AWS Software Solutions

AWS Software Solutions

Custom software, built and hosted on AWS, covering workforce and HR administration, IT support, documentation, and compliance — one platform, one identity, so your teams aren't juggling logins and exports across separate systems.

What's included

Four capability areas, one platform

Adopt one capability area or run them together — each is built to stand alone, and to share identity and data when used as a set.

👥

Workforce & HR administration

Rostering, shift assignment, and staff records in one place, so coverage decisions are made with real information, not group chats and spreadsheets.

  • Manager-led rostering with direct shift assignment
  • Open shift pool for staff to accept, decline, or claim cover
  • Overtime pool for picking up additional shifts
  • Configurable required headcount per shift, open until filled
  • Staff records and administration in one place
  • Non-disruptive notifications for new and open shifts, plus a manager-triggered urgent alert for time-critical gaps
🎧

IT support & service desk

A ticketing and support desk for IT teams whose queue mixes routine requests with business-critical outages.

  • Ticket submission with device and role context attached automatically
  • Priority and routing tuned for business-critical vs. routine impact
  • SLA tracking with escalation for overdue or high-impact tickets
  • Asset and device tracking tied to individual staff members
  • Knowledge base for common fixes and self-service resolution
  • Reporting on ticket volume, resolution time, and recurring issues
📝

Structured & ambient documentation

Two ways to document a visit or interaction, feeding the same underlying record — built for staff working outside a desktop.

  • Structured, tick-box documentation for a fast, guided workflow
  • Ambient listen-and-transcribe documentation for hands-free work
  • Both modes write to a single, unified record
  • Passive safety-net prompts on potentially incomplete or inconsistent entries, without ever blocking submission
  • Configurable templates, editable by administrators
  • Coding designed to feed accurately back into your existing record system
🛡

Compliance & audit

Access control, audit trails, and compliance reporting across every solution your organisation runs — so when it's time for an audit, the answer is a report, not a reconstruction.

  • Centralised audit trail across workforce, IT, and documentation activity
  • Access control and permission management from a single identity
  • Review queue for unresolved flags and exceptions
  • Compliance-ready reporting for internal review and external audit
  • Data residency and infrastructure documentation kept current for assurance requests
  • Configurable retention and export for data subject access requests
Platform

Runs on the same foundation across every capability area

HostingAWS, deployed in UK/EU regions for data residency
IdentityOne shared staff identity across workforce, IT, documentation, and compliance
AccessRole-based access for managers, staff, and administrators
AuditActivity across every area logged and centrally reviewable